Please read

When we can't help

We're an online service. Some things need to be seen in person — and we'd always rather tell you that than proceed when it isn't safe.

Medical emergency Sudden swelling of the tongue or throat, difficulty breathing, or symptoms of anaphylaxis are a medical emergency. Call 999.

We can't assess or manage

  • New, changing, bleeding or unusual moles and pigmented lesions
  • Any lesion where skin cancer needs to be ruled out
  • Undiagnosed rashes that need physical examination or investigation
  • Severe, blistering or rapidly spreading skin conditions
  • Skin problems alongside fever or feeling seriously unwell
  • Dermatological emergencies of any kind

Where to go instead

  • Life-threatening symptoms — call 999 or go to A&E
  • Urgent but not an emergency — contact your GP, an NHS walk-in or urgent care centre, or call NHS 111
  • A mole or lesion that needs checking — see your GP, who can refer you to NHS dermatology
  • Routine NHS dermatology care — ask your GP for a referral

If you send us an enquiry and it's something we can't safely manage, we'll tell you clearly and point you to the right service.