From first message to a plan that's yours.
There's no instant checkout here. You tell us what's happening, a clinician reviews it personally, and only then do we talk about consultation and treatment.
Tell us about your skin
Send a short enquiry — your concern, a little history, and anything you've already tried. It takes a few minutes.
We take a look
Ivnit or Ersa reads your enquiry personally — not an algorithm — and decides whether we're the right service for you.
You get a personal reply
We come back to you — usually within 48 hours — with an honest answer and, where we can help, how to book your consultation. If we can't, we'll point you to the right service.
Your consultation
A live video consultation with your clinician, alongside the questionnaire and photos you've shared — so decisions are never made from a form alone.
Your plan
A personalised, evidence-based treatment plan you agree together, in writing — including a private prescription where that's clinically appropriate.
Follow-up
Where it helps, a review and monitoring plan so we can see how your skin responds and adjust over time.
Why an enquiry first?
Prescribing decisions shouldn't be made from a questionnaire alone. Starting with an enquiry means a clinician looks at your situation before anything else happens — so we can tell you honestly whether an online service is right for your concern, and you're never paying for an appointment that was never going to be suitable.
Prescriptions & medication
If prescription treatment is appropriate, we issue a private prescription after your consultation. You choose which pharmacy dispenses it — we can send the prescription to you directly, or electronically to a pharmacy you nominate. Dispensing and any delivery are arranged and charged by that pharmacy, separately from the consultation fee and depending on what's prescribed.
Ready to start?
Tell us what's happening with your skin and we'll take it from there.
Start your enquiry