Legal
Complaints Procedure
If something hasn't gone as it should, we want to hear about it. This explains how to raise a concern and what happens next.
How to raise a concern
You can raise a concern or make a complaint by email to complaints@theskinadvisory.com. Please include your name, how to contact you, and what happened. If you are complaining on behalf of someone else, we may need their consent.
What happens next
- We will acknowledge your complaint within 3 working days.
- We will look into it and aim to give you a full response within 20 working days. If it will take longer, we will tell you why and keep you updated.
- Our response will explain what we found, what we have done or will do, and how to take it further if you are still unhappy.
If you are still unhappy
If we cannot resolve your complaint, you can contact:
- The General Pharmaceutical Council (GPhC), the regulator for pharmacists, about the conduct of a clinician — pharmacyregulation.org
- The Information Commissioner's Office for complaints about how we handled your data — ico.org.uk
Safety concerns
If your concern is about a medicine or a suspected side effect, you can also report it to the MHRA through the Yellow Card scheme at yellowcard.mhra.gov.uk.